Customer Service Manager

Dallas, TX 75238

Posted: 05/17/2023 Industry: Manufacturing / Plant Job Number: 12630 Pay Rate: 70000.00-80000.00

Job Description

We are looking for Customer Service Manager in Dallas, TX to be customer service, preferably in a manufacturing environment,  preferably in manufacturing environment. Requires a bachelor's degree and five years customer service management responsibility in a global setting, submit your resume now!

Key Points:
  • The successful candidate will be tenured with customer service, preferably in a manufacturing environment, working with high-end customers and leading a multi-faceted service team that includes Field Service Techs in multiple locations, technical managers and CSRs.  This role provides leadership for the team including training, performance, logistics, mentoring and the fulfillment of strategic objectives to provide world-class customer service

Position Summary

This position is primarily responsible for leading, organizing, training and evaluating the customer service department and ensuring the company delivers the highest level of customer service possible. The Customer Service Manager is also responsible for executing the service strategies consistent with the organization s mission, vision and values.

Job Description
  • Lead, plan, organize, direct, manage and evaluate the customer service activities and budget
  • Ensure all customer service activities support and strengthen the strategic objectives of the overallorganization
  • Confer with management and staff coordinating customer service activities
  • Develop solution-based recommendations, seek solution implementation support and lead efforts to resolve service issues
  • Prepare and oversee the preparation of reports and statistics related to the customer service function for upper management
  • Resolve customer complaints and answer customers questions regarding organizational policies and procedures
  • Resolve conflicts of all types
  • Measure customer service team performance and make employment decisions in order to meet service goals
  • Manage projects that provide feedback and communicate knowledge (e.G., service failures, customer concerns, complaint resolution processes, etc.) across the business
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Participate in product quality review and complaint investigation processes as needed
  • Perform and/or direct day to day administrative tasks
  • Perform other duties as assigned or necessary

  • Bachelor s degree or equivalent experience in Management or Business Administration
  • Minimum of five years customer service management responsibility in a global setting
  • Excellent verbal and written communication skills and strong interpersonal skills
  • Preferred
  • Customer service management within manufacturing environment
  • Customer service systems development and deployment

Physical Requirements
  • Must be able to see, hear, feel, smell, walk, stand, sit, climb stairs, reach and use of hands for grasping, pushing, pulling, and fine manipulation

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one on one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market. APPLY TODAY!

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  • 6029 Belt Line Rd, Suite 260, Dallas, TX 75254
  • 972-895-2555
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