Customer Service Representative

Arlington Heights, IL 60004

Posted: 05/22/2024 Industry: Construction Worker Job Number: 13705 Pay Rate: 40000.00-40000.00

Job Description

RIGHTSTONE IS HIRING! We are looking for Customer Service Representative in Arlington Heights IL. Who will be the first point of contact for customers, handling calls and messages, scheduling appointments, providing detailed information, processing account changes, and preparing necessary materials. Role will also involve identifying opportunities to upsell additional insurance policies, enhancing customer coverage and company revenue. This positions requires excellent communication and organizational skills, a customer-oriented attitude, and sales acumen, with previous experience in customer service, preferably within the insurance industry.  If you are interested and qualified for this position, APPLY NOW!

Job Purpose:  

This full-time position involves helping the agent and co-workers provide excellent customer service to the agency s customers. To do this, the Customer Service Representative is expected to be able to contact current customers and assist in customer service the agent and any licensed co-workers. 


Experience and Knowledge:  

General knowledge of office procedures, ambition, and willingness to learn are essential attributes of a successful Customer Service Representative. 


Skills and Abilities:  
  • A pleasant, outgoing personality. 
  • Above average organizational and time management skills. 
  • The ability and desire to learn. 
  • The ability to handle customer service problems in a professional and friendly manner 
  • A preference to work with people and meet new people daily. 
  • The ability to learn and to operate a computer. 


Job Related Training Courses and Programs: 
  • The employee will be expected to complete property-casualty licensing State exams and company licensing training the first three months of employment in this office. 
  • Full-time employees are expected to obtain both a Property/Casualty and Life/Health State License within the first 9 months of employment. The agent will pay the fees required for State of Illinois testing and renewal costs once the license for the first year only. Licensed staff members will be required to fulfill all continuing education courses to maintain their license. 


 Essential Daily Functions:     
  • Pleasantly greeting clients and prospects who walk in or call. 
  • Processing policy changes for policyholders. 
  • Contacting and asking policyholders and new prospects to set up sales appointments for the agent and team members. 
  • Preparing sales materials for customers. 
  • Fill out an activity log. 
  • Update client data and pivot to another product with every client contact. 
  • Ask for referrals on a daily basis. 
  • Handling additional duties that may be assigned. 



A professional appearance is required as it is a direct reflection of our office. Your appearance and grooming are assets to you and very important to me. 


Work Hours: 
  • 8: 30am-5pm Monday Friday (onsite highly preferred) 


RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.

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About Arlington Heights, IL

Ready to kickstart your career in the vibrant Arlington Heights, Illinois area? Explore our job opportunities today and discover the charm and endless growth possibilities this thriving region has to offer! Nestled in the heart of Cook County, IL, Arlington Heights boasts a diverse cultural scene, including the renowned Arlington Heights Historical Museum and Metropolis Performing Arts Centre. Not to mention, the tantalizing cuisine at local favorites like Ttowa Korean Bistro and Mago Grill & Cantina will surely delight your senses. With close proximity to Chicago, numerous parks like Lake Arlington, and easy access to watch games at the iconic Wrigley Field or United Center, Arlington Heights is the perfect place to advance your career while enjoying a rich tapestry of experiences. Don't miss out on the opportunity to make your mark in this dynamic area – apply now!