Customer Solutions Representative

Garden City, ID 83714

Posted: 05/28/2024 Industry: Administrative / Clerical - General Job Number: 13713 Pay Rate: 16.60-16.60

Job Description

WE ARE HIRING! We are seeking a Customer Service Representative at Boise ID 83714. Who will apply extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Must have comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees. APPLY NOW!

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Provide resolution and feedback based on analysis.
  • Participates/leads in projects for process or quality improvements.
  • Works with escalated customers and recommends actions in post incident reviews.
  • Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.

Education and Experience Required:
  • High school education or equivalent.
  • Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:
  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role
  • Familiarity with computer technology
  • Time management skills
  • Oversee compliance with operating procedures and standards
  • Experience in call routing and processes as well as case logging systems and obligation systems
  • Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
  • Ability to mentor and train new agents

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About Garden City, ID

Looking for exciting job opportunities in and around Garden City, Idaho? Join us in discovering the vibrant job market this area has to offer. Located near the beautiful Boise River and just a stone's throw away from the iconic Boise Art Museum and the lively Boise Zoo, Garden City combines natural beauty with urban amenities. With a burgeoning craft beer scene, delicious Basque cuisine, and a thriving arts community, Garden City provides endless opportunities for career growth and personal fulfillment. Don't miss out on the chance to work and play in this charming Idaho gem – explore our job listings today and take the first step towards your next adventure!