Customer Solutions Representative

Rio Rancho, NM 87144

Posted: 05/28/2024 Industry: Administrative / Clerical - General Job Number: 13714 Pay Rate: 16.00-16.00

Job Description

RIGHTSTONE IS HIRING! We are looking for Customer Solutions Representative in Rio Rancho, NM . Who Closes sales on assigned products or assigned customers;may generate leads for closure by an experienced Outside or other Inside Sales Rep and informs customers of company promotions and upgrades;may persuade customer to purchase extended products, services, supplies. This positions requires Two-year university/Associate degree preferred or equivalent experience with 3+ years of experience in related field, preferable in IT.  If you are interested and qualified for this position, APPLY NOW!


Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work. 

  • Closes sales on assigned products or assigned customers;may generate leads for closure by an experienced Outside or other Inside Sales Rep. 
  • Shares sales activities with experienced Sales Reps as necessary. 
  • Informs customers of company promotions and upgrades;may persuade customer to purchase extended products, services, supplies. 
  • Responsible for pipeline and forecast responsibility in accordance with sales center business process. 
  • Execute opportunity and lead management. 
  • Establishes a professional working relationship with the client. 
  • Aligns the account strategy and sales motions to maximize client value. 
  • Build and maintain solid customer relations that protect or expand the company s Installed base. ' Actively collaborate with field sales and others to ensure seamless account coverage. 
  • Seeks out appropriate resources in presales, product/service specialists to support complex deals. 
  • As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue. 
  • Nurtures and closes new opportunities that result in substantial incremental orders, revenue and margins to the company, representing the entire company portfolio of products and services. 
  • Attains quarterly targets and annual quota. 

Education and Experience Required: 
  • Two-year university/Associate degree preferred or equivalent experience. 
  • 3+ years of experience in related field, preferable in IT. 
  • Direct experience interacting with customers (i.E., Technical, Administrative, or Call Center roles). 

Knowledge and Skills: 
  • Solid tele sales skills. 
  • Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services. 
  • Must be a team player and juggle multiple tasks and competing priorities. 
  • Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives. 
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution. 
  • Exhibits knowledge of the company s portfolio of products or capacity to learn and utilize product resources to meet job requirements. 
  • With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility. 
  • Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management. 
  • Knows and understands internal sales tools and processes 
  • Strong presentation and communication skills 


RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.

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About Rio Rancho, NM

Ready to discover exciting job opportunities in the vibrant area around Rio Rancho, New Mexico? Nestled in the beautiful Land of Enchantment, this region offers a thriving job market coupled with stunning landscapes and a rich cultural tapestry. From the breathtaking Sandia Peak Tramway to the historic Anderson Abruzzo Albuquerque International Balloon Museum, there's no shortage of enchanting attractions to explore during your downtime. With a diverse array of dining options ranging from traditional New Mexican cuisine to modern fusion delights, experiencing the local flavor is a culinary adventure in itself. Whether you're drawn to the artistic displays at Vision Gallery or the performances at the Route 66 Casino Hotel, Rio Rancho and its surroundings promise growth opportunities and a quality of life that's truly unmatched. Embrace the charm of this unique region and unlock your career potential today!