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RightStone
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http://www.rightstone.com
http://www.rightstone.com
USD
49.00
64.00
HOUR
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RIGHTSTONE IS HIRING! We are seeking a dedicated and safety-focused Desktop Engineer to join our manufacturing team in Houston Texas 77019 with $103k-$135k /hourly pay for a permanent role. In this role, you will be responsible for desktop engineering, implementation, and support of our 25, 000 employees in 2, 000 locations within the US and Canada. This desktop engineering expert will collaborate with global colleagues and is expected to take ownership of desktop engineering initiatives and projects. The role is also expected to contribute day-to-day support of our desktop infrastructure. Prefers Associate s degree in Computer Science or a related discipline and/or at least twelve (12) years Microsoft operating systems and desktop hardware experience with increasing responsibilities - APPLY NOW!
Pay: $103k-$135k /hourly pay
RESPONSIBILITIES:
Advanced End User System Support
System Administration and Engineering
Requirements
Knowledge, Skills & Abilities
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!
RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Desktop Engineer (Intune\SCCM)
Posted: 07/11/2025
2025-07-11
2025-09-09
Industry: Database Administrator
Job Number: 14631
Pay Rate: 49.00-64.00
Job Description
RIGHTSTONE IS HIRING! We are seeking a dedicated and safety-focused Desktop Engineer to join our manufacturing team in Houston Texas 77019 with $103k-$135k /hourly pay for a permanent role. In this role, you will be responsible for desktop engineering, implementation, and support of our 25, 000 employees in 2, 000 locations within the US and Canada. This desktop engineering expert will collaborate with global colleagues and is expected to take ownership of desktop engineering initiatives and projects. The role is also expected to contribute day-to-day support of our desktop infrastructure. Prefers Associate s degree in Computer Science or a related discipline and/or at least twelve (12) years Microsoft operating systems and desktop hardware experience with increasing responsibilities - APPLY NOW!
Pay: $103k-$135k /hourly pay
RESPONSIBILITIES:
Advanced End User System Support
- Provides support for incidents and problems escalated from our tier 1 and tier 2 support teams with a particular focus on PC hardware, operating systems, peripherals, IoT, and other devices managed by the team.
- Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc.
- Processes incoming tickets in a timely manner to ensure customers are taken care of in an appropriate time frame.
- Document root cause of issues and create knowledge base articles so the 1st and 2nd tier support teams can resolve at first contact.
System Administration and Engineering
- Owns management of endpoints via Microsoft Intune and SCCM in a co-managed environment.
- Provides expert advice, support, and guidance for desktop engineering projects and day-to-day operations for the company s business critical desktop hardware and software. Provides expertise in operating system performance monitoring, analysis, and tuning.
- Develops North American IT strategy for PC hardware, operating systems and other devices including security, IoT, and others.
- Maintains, upgrades, and troubleshoots the desktop and operating system platforms as well as other devices critical to the success of the Company.
- Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktops, Hyper-V, and Microsoft Azure.
- Assists with global patching and vulnerability management efforts.
- Writes, tests, validates, and installs packages for software upgrades/patches.
- Prepares functional requirements and specifications for hardware acquisitions.
- Manages complex projects while following change management procedures and ITIL best practices. Develops timelines, flow charts, activity logs, schedules and facilitates recurring team meetings, writes business requirements, may write software test scripts and guide testers as well as drafts communications and job aids.
- Self manages workload-negotiating deadlines to meet expectations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from their manager. Adjusts quickly to new work structures, processes, requirements or cultures.
- Completes complex and unique assignments independently. Applies experience and knowledge of industry, company, policies, and regulations to resolve or recommend solutions. Discusses escalated issue recommendations with their manager.
- Recommends efficiencies to team and the manager. Documents work as part of deliverables, resulting in high quality materials for internal and external usage. Writes standard operating procedures (SOP) and develops job aids. May train colleagues on department procedures and standards.
Requirements
- Associate s degree in Computer Science or a related discipline preferred
- At least twelve (12) years Microsoft operating systems and desktop hardware experience with increasing responsibilities
- Expert knowledge of Microsoft desktop operating systems (Windows 10 and 11) and PC hardware architecture (HP, Lenovo, Dell)
- Expert knowledge of Microsoft Intune and SCCM, including the use of Group Policy, etc.
- Expert knowledge of typical desktop applications and application packaging, i.E., Office 365, Endpoint Security (Crowdstrike, etc.), PAM or EPM tools (CyberArk, etc.), Remote Access Platforms (Palo Alto Global Protect, etc.).
- Expert knowledge of typical Server applications and services, (i.E., SCCM, SQL, Active Directory, WSUS, IIS, GPOs, etc.)
- Expert knowledge of desktop architecture build methodologies
- Expert knowledge of systems automation tools including PowerShell and VB scripting
- Good understanding of other IT disciplines, (i.E., Telecom, Datacom, Messaging, Server operations, etc.)
Knowledge, Skills & Abilities
- Proven Customer Service skills
- Cognitive Ability includes reasoning, planning, solving problems, thinking abstractly, comprehending complex ideas, learning quickly and from experience, and appropriately applying learning to new situations
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Applies best practices in documenting business requirements in an iterative way, particularly using agile methodologies
- Ability to create clear reports and data visualizations to assist in decision-making and problem analysis
- Conversant in technical discipline acumen
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Ability to build professional and trusting business relations across the company
- Ability to interact with and influence all levels of management
- Professional written and verbal communication skills
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!
RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
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