RightStone
https://cdn.haleymarketing.com/templates/62817/logos/rightstone-hml.png
http://www.rightstone.com
http://www.rightstone.com
USD
24.00
24.00
HOUR
true
We are looking for a Field Technician for a 2-year contract in Illinois. This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client s PC Products customers. IF you have strong technical/mechanical hardware repair experience and excellent customer service skills -- APPLY NOW!
Job Description:
This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the company s business in a profitable manner and within budget. It is imperative that the Field Service Rep. Understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Responsibilities:
Requirements:
Field Support Technician
Chicago, IL 60290 US
Posted: 02/24/2023
2023-02-24
2023-04-20
Industry: Repair / Technician
Job Number: 12885
Pay Rate: 24.00-24.00
Job Description
We are looking for a Field Technician for a 2-year contract in Illinois. This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client s PC Products customers. IF you have strong technical/mechanical hardware repair experience and excellent customer service skills -- APPLY NOW!
Job Description:
This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the company s business in a profitable manner and within budget. It is imperative that the Field Service Rep. Understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Responsibilities:
- Strong mechanical aptitude, working with tools and various alignment apparatus.
- Alignment with customer s business needs while maintaining the company s contractual commitments.
- Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
- Able to balance and prioritize multiple activities and issues.
- Successful cause and effect understanding of financial perspectives on the business.
- Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
- Attention to detail and commitment to administrative responsibilities.
Requirements:
- Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
- Availability to work both scheduled and unscheduled overtime.
- Participate in assigned work during non-traditional workdays, holidays and shift work.
- Onsite customer facing experience.
- Technical/mechanical hardware repair experience.
- Demonstrated technical/mechanical aptitude for learning new technology.
- High School diploma or equivalent, plus additional hardware technology training. College preferred.