Field Technician

Brea, CA 92821

Posted: 05/13/2024 Industry: General / Other - General Job Number: 13676 Pay Rate: 29.00-29.00

Job Description

WE ARE HIRING! We are seeking a Field Technician in Brea, CA. Who will be using ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has the ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee. APPLY NOW!

  • Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
  • Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
  • Provide software service, pre- sales, post-sales or service delivery support.
  • For Mission Critical Customers, provide proactive and some reactive services.
  • Monitor operation performance and work on corrective action plans (if needed).
  • Provide input about Customers business and industry trend information into Account Support Plan.
  • Mentor /Coach new hires on work process and procedures.
  • Responsible for account growth and retention.
  • Provides leadership and coaching to Field Technical Support Representatives.

Education and Experience Required:
  • Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
  • Experience with support of full range products in Customer base.
  • Proactive account management experience must meet HA/MCS qualifications.

Knowledge and Skills:
  • Broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices.
  • Thorough knowledge of administrative or technical.
  • Demonstrate state-of-the-art technical, functional, or business knowledge.
  • Recognized as an expert in one or more industries or advanced specialty areas.
  • Demonstrated strong knowledge of O/S, UNIX, and networking.
  • Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
  • Demonstrate excellent communication and presentation skills, with both verbal and written presentation.
  • Prevent unplanned outages or data loss by proactively escalating issues.
  • Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
  • Ability to perform while under extremely high- pressure situations.
  • Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.
  • Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.
  • Develop basic knowledge of change management process and tools.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.

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About Brea, CA

Ready to kickstart your career in the vibrant city of Brea, California? This bustling community in Orange County is a hub of growth and opportunity, making it an ideal location for job seekers looking to thrive. With its proximity to stunning beaches, world-class entertainment venues like the Brea Mall, and renowned art galleries such as the City of Brea Art Gallery, there's no shortage of charm and culture in this picturesque area. Explore our diverse job opportunities and embark on a career journey in a place known for its unique blend of urban amenities and outdoor recreation, making it a standout choice for professionals looking to grow both personally and professionally.