Field Technician Support Representative

Alpharetta, GA 30005

Posted: 05/28/2024 Industry: Mechanic Job Number: 13715 Pay Rate: 29.56-29.56

Job Description

WE ARE HIRING! We are seeking a Field Technician Support Representative at Georgia 30005. This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. APPLY NOW!

  • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
  • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
  • Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
  • Leads direct post-sales technical support for end users and organization s authorized service providers, resolving technical challenges on designated hardware and software platforms.
  • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
  • Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
  • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
  • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
  • Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
  • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Education & Experience Recommended:
  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
  • Typically has 4-6 years of related work experience, preferably in the company s products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market

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About Alpharetta, GA

Discover exciting job opportunities in the vibrant area around Alpharetta, Georgia! Known for its thriving tech industry, abundant green spaces like the Big Creek Greenway, and fantastic dining scene featuring Southern specialties like shrimp and grits, Alpharetta offers a perfect blend of career growth and quality of life. With attractions like the Ameris Bank Amphitheatre for live music performances and the Avalon shopping area for upscale shopping and dining, Alpharetta provides a charming backdrop for your professional journey. Start your career exploration today by checking out our current job listings in this dynamic region!