RightStone
https://cdn.haleymarketing.com/templates/62817/logos/rightstone-hml.png
http://www.rightstone.com
http://www.rightstone.com
USD
16.60
16.60
HOUR
true
WE ARE HIRING! We are seeking a Customer Service Representative at Rio Rancho New Mexico 87144 with a Hybrid setup. The position involves gathering and assessing SMB customers hardware, software, and technical needs, generating leads to specific departments based on these needs and segments, identifying related future needs for lead generation and opportunity expansion, and identifying customer-specific parameters and constraints that impact the solutions provided. APPLY NOW!
Responsibilities:
Education and Experience Required:
Knowledge and Skills:
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market
Hybrid Customer Service Representative
Posted: 05/17/2024
2024-05-17
2024-07-16
Industry: Administrative / Clerical - General
Job Number: 13695
Pay Rate: 16.60-16.60
Job Description
WE ARE HIRING! We are seeking a Customer Service Representative at Rio Rancho New Mexico 87144 with a Hybrid setup. The position involves gathering and assessing SMB customers hardware, software, and technical needs, generating leads to specific departments based on these needs and segments, identifying related future needs for lead generation and opportunity expansion, and identifying customer-specific parameters and constraints that impact the solutions provided. APPLY NOW!
Responsibilities:
- Gathers and assesses SMB customers hardware, software and technical needs.
- Generate leads to specific departments based on customers needs and segments.
- Identifies related future needs for lead generation, opportunity expansion.
- Identifies customer specific parameters and constraints that impact the solution.
- Investigates and optimizes a solution s fit to the requirements of the customer.
- Identifies probable competition.
- Solicits input from team members as required.
- Anticipates some of the potential challenges for the proposed solution.
- Assists peers in area of expertise as needed.
- Assists SMB customers in placing orders via chat Affiliate Inside Sales:
- Proactively sells company products, services, supplies and solutions
- Achieves set quota and goals
- Manage a dedicated que to field consistent inbound calls
- Sells complex, multi- products/services within multiple specialty programs
- Nurtures and closes new sales opportunities
- Proactively manage and follow-up on leads
- Focus on new accounts daily to build and maintain a robust sales pipeline
- Actively prospects within accounts to discover or cultivate new sales opportunities
- Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business
- Applies consultative-selling techniques to identify and advance opportunities
- High focus on continual growth within designated programs
- Multitasking between multiple internal systems while managing the call/sales flow with the customer
- Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends
- Cultivating strategic business relationships with key decisions makers in the purchasing approval process
Education and Experience Required:
- High school education or equivalent.
- 3- 5 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior communication skills both written and verbal
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market
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Ready to discover exciting job opportunities in the vibrant area around Rio Rancho, New Mexico? Nestled in the beautiful Land of Enchantment, this region offers a thriving job market coupled with stunning landscapes and a rich cultural tapestry. From the breathtaking Sandia Peak Tramway to the historic Anderson Abruzzo Albuquerque International Balloon Museum, there's no shortage of enchanting attractions to explore during your downtime. With a diverse array of dining options ranging from traditional New Mexican cuisine to modern fusion delights, experiencing the local flavor is a culinary adventure in itself. Whether you're drawn to the artistic displays at Vision Gallery or the performances at the Route 66 Casino Hotel, Rio Rancho and its surroundings promise growth opportunities and a quality of life that's truly unmatched. Embrace the charm of this unique region and unlock your career potential today!