Manufacturing CSR

Dallas, TX 75238

Posted: 05/11/2023 Industry: Customer Service Job Number: 12631 Pay Rate: 18.00-20.00

Job Description

We are looking for a Manufacturing CSR to work on-site for a permanent role in Dallas, TX. If you have years of experience providing service to customers in a manufacturing environment to include technical manuals and parts ordering and handling APPLY NOW!

  • Coordinate all activities between Customer Service Department, customers and personnel.
  • Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required.
  • Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log.
  • Maintain service parts inventory, customer equipment records and other customer data.
  • Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs.
  • Present all correspondence with terms and conditions to the Contracts Coordinator for review.
  • Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order.
  • Input all Customer Service and related Engineering Job/Project cost data into the accounting system.
  • Ship domestic and international mail and packages.
  • Perform any customer service-related tasks as directed.

  • Qualifications:
  • High school graduate or equivalent.
  • Computer literate to include Word, Access, and intermediate skills on Excel.
  • Proven experience reading and understanding technical manuals.
  • Must have excellent phone and written communication skills.
  • Must have a professional and collaborative attitude
  • Be willing to work overtime, when needed.
  • 4 years Customer Service experience for a manufacturer or in a technical setting.

Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

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Renylyn Roma

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  • 972-895-2555
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