Manufacturing Customer Service Team Lead

Dallas, TX 75238

Posted: 05/11/2023 Industry: Manufacturing / Plant Job Number: 13032 Pay Rate: 22.00-25.00

Job Description

We are looking for a Manufacturing Customer Service Team Lead to work onsite in Dallas, Texas 75238 to be responsible in directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity. Requires 4+ years of experience Customer Service Lead in Manufacturing industry with the ability to read and understand technical manuals., APPLY NOW!

  • USC or GC Holder only
  • 18+ yrs old who is legally authorized to work in the US.

The candidate will need to have experience working with customers in a multiple-faceted manner, providing quotes, working with technical manuals and be agile with decision-making of delegation, and follow-up of activities working with manufacturing customers is highly preferred.


It does require some occasional lifting/moving up to 25 lbs. And overtime when needed


  • You will be directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity.


What you ll need:
  • 4+ years of experience Customer Service Lead in Manufacturing industry.
  • Proven experience reading and understanding technical manuals
  • Knowledge of CSI and ACT a plus
  • Must have Word, Access, and intermediate Excel skills


What you ll be doing:
  • Ensure all CS team members adhere to all processes and procedures
  • Ensure Customer Service Team assignments are completed and monitor team activities.
  • Report customer service team progress to management
  • Train new personnel in all Customer Service processes and procedures.
  • Coordinate all activities between Customer Service Department, customers and personnel
  • Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required
  • Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
  • Maintain service parts inventory, customer equipment records and other customer data
  • Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
  • Present all correspondence with terms and conditions to the Contracts Coordinator for review
  • Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order
  • Input all Customer Service and related Engineering Job/Project cost data into the accounting system
  • Ship domestic and international mail and packages

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one on one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.

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Ruffa Collado

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  • 6029 Belt Line Rd, Suite 260, Dallas, TX 75254
  • 972-895-2555
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