RightStone
https://cdn.haleymarketing.com/templates/62817/logos/rightstone-hml.png
http://www.rightstone.com
http://www.rightstone.com
USD
35.00
35.00
HOUR
true
RIGHTSTONE IS HIRING! We are looking for a REMOTE Software Technical Account Manager. Who will play a pivotal role in managing complex and large customer installations, ensuring seamless integration and optimal utilization of our software solutions. This position requires a unique blend of technical expertise, customer relationship management, project management skills, and a collaborative approach to work closely with the Research and Development (R&D) team for the successful release of software updates and enhancement. If you are interested and qualified for this position, APPLY NOW!
Responsibilities:
1. Collaboration with R&D:
2. UAT Environment Testing:
3. Customer Engagement during UAT:
4. Issue Resolution and Improvement:
5. Sign-off and Deployment:
6. Documentation:
7. Service Instruction Development:
8. Training and Knowledge Transfer:
9. Quality Assurance:
10. Continuous Improvement:
11. Escalation Resolution:
12. Documentation Maintenance:
Qualifications:
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.
REMOTE Software Technical Account Manager
Posted: 04/01/2024
2024-04-01
2024-05-15
Industry: General / Other - General
Job Number: 13601
Pay Rate: 35.00-35.00
Job Description
RIGHTSTONE IS HIRING! We are looking for a REMOTE Software Technical Account Manager. Who will play a pivotal role in managing complex and large customer installations, ensuring seamless integration and optimal utilization of our software solutions. This position requires a unique blend of technical expertise, customer relationship management, project management skills, and a collaborative approach to work closely with the Research and Development (R&D) team for the successful release of software updates and enhancement. If you are interested and qualified for this position, APPLY NOW!
Responsibilities:
1. Collaboration with R&D:
- Engage with R&D teams to gather insights into upcoming software releases, ensuring a deep understanding of new features, enhancements, and technical changes.
- Act as a liaison between the customer and R&D, conveying customer feedback, requirements, and expectations to inform the development process.
2. UAT Environment Testing:
- Work closely with the Quality Assurance (QA) team to establish and maintain a robust User Acceptance Testing (UAT) environment.
- Facilitate the creation of UAT test plans and coordinate testing activities with both internal teams and customers.
3. Customer Engagement during UAT:
- Collaborate with customers to involve them in the UAT process, providing necessary documentation and guidance.
- Collect and analyze feedback from customers during UAT, ensuring that any identified issues are addressed promptly by the development team.
4. Issue Resolution and Improvement:
- Work collaboratively with R&D and the customer support team to address and resolve issues identified during UAT.
- Advocate for necessary improvements and bug fixes, ensuring that the final software release meets or exceeds customer expectations.
5. Sign-off and Deployment:
- Facilitate communication between customers and R&D to ensure alignment on the final release candidate.
- Coordinate the signoff process, ensuring that the customer approves the release for production deployment.
- Collaborate with deployment teams to ensure a smooth transition from the UAT environment to the production environment.
6. Documentation:
- Maintain detailed documentation of the UAT process, customer feedback, and issue resolutions.
- Provide regular reports and updates to internal stakeholders, summarizing the progress and outcomes of the UAT process.
7. Service Instruction Development:
- Collaborate with the Remote Management Team to develop comprehensive service instructions for device management.
- Provide clear and detailed documentation on the installation, configuration, and firmware updates of software to ensure seamless device management.
- Communicate software interoperability requirements to the Remote Management Team, ensuring consistent and reliable configurations across diverse customer environments.
8. Training and Knowledge Transfer:
- Conduct training sessions for the Remote Management Team to ensure a thorough understanding of service instructions and customerspecific requirements.
- Facilitate knowledge transfer sessions to keep the remote team updated on the latest software releases and best practices for device management.
9. Quality Assurance:
- Establish and maintain quality assurance processes for remote device management activities, ensuring adherence to service instructions and industry best practices.
- Conduct regular reviews of device configurations to identify and address any deviations from established standards.
10. Continuous Improvement:
- Collaborate with the Remote Management Team to gather feedback on service instructions and identify opportunities for improvement.
- Work with R&D to incorporate feedback into future releases, enhancing the overall customer experience and reducing the need for manual intervention.
11. Escalation Resolution:
- Act as the escalation point for complex technical issues related to device management, working closely with the Remote Management Team to resolve issues in a timely manner.
- Collaborate with internal teams to address root causes and implement preventive measures to minimize future escalations.
12. Documentation Maintenance:
- Regularly update service instructions to reflect changes in software releases, configurations, and customer specific requirements.
- Ensure that documentation is easily accessible to the Remote Management Team and is in line with industry standards.
Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Technical Account Manager or in a similar customer-facing technical role.
- Strong understanding of software architecture, deployment, and integration processes.
- Excellent project management and collaboration skills.
- Familiarity with Agile development methodologies.
- Proficiency in relevant programming languages and a solid understanding of databases and networking.
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.
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