Senior End User Support Engineer

Parsippany, NJ 07054

Posted: 05/22/2023 Industry: Architect - IT Job Number: 13047 Pay Rate: 37.00-37.00

Job Description

We are looking for a Senior End User Support Engineer to be in Parsippany, NJ 07054 for a 6-month contract - with potential to be permanent. The Senior Support Engineer End User & Infrastructure will be responsible for providing advanced technical support to our corporate and remote locations for computers, peripherals, and applications. They will also interact with other cross functional teams Infrastructure, Telecom, Networking & Engineering to include but not limited to: Network equipment, PBX systems and procurement of end user hardware and software, APPLY NOW!

Essential Job Functions:
  • Provide advanced Desk Side and phone support to our local and remote customers while resolving all Incidents/Service Requests within identified service levels.
  • Perform in-depth troubleshooting and performance testing of Desktop problems related to hardware, peripherals, applications, and overall system performance.
  • Provide Hands/Feet for Telecom/Networking Engineering configuring/troubleshooting.
  • Provide Patch Management & Software distribution as well as SCCM reporting.

  • Exceptional Oral and written communication skills.
  • Ability to maintain composure and customer focus in high pressure and stressful situations.
  • Ability to provide and demonstrate exceptional and outstanding customer service and support.
  • Ability to work independently, while communicating, engaging, and supporting the overall team.
  • Strong mind set with an instilled self-driven sense of urgency.
  • Strong problem analysis & problem-solving skills.
  • Ability to troubleshoot and remediate complex issues promptly.
  • Adaptability
  • Proficient in Planning and organization skills
  • Meticulous attention to detail

Meet Your Recruiter

Patricia Ibano

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

  • 6029 Belt Line Rd, Suite 260, Dallas, TX 75254
  • 972-895-2555
Military Spouse Employment Partnership Forbes America's Best Temporary Staffing Firms 2020