Sr. Procurement Category Manager

Framingham, MA 01701

Posted: 08/28/2019 Industry: Other Area(s) Job Number: 9298

Job Description

Senior Category Manager, IT Services Procurement

Direct Hire

Job Profile Summary

Our client is an international technology and innovation company of more than 9, 000 employees worldwide. The business core is the development, production and sales of innovative products and experiences. Our success is founded in our people, expectation of excellence in everything we do, and turning R&D into exceptional customer experiences.

This role is part of Global Indirect Procurement team, the global division chartered to manage the company’ s global indirect spend (all non-product goods and services required to run the business), such as IT, HR, Marketing, Sales, T&E, and Professional Services. As a Category Manager, you will support a strategic, company-wide perspective to the management of a complex, high visibility value chain and the associated supplier relationships. Within GIP, your Sourcing leadership and experience will help our continued development and execution of best in class global Sourcing processes, systems and methodologies.


The Category Manager, IT Services Procurement, will work in a global team environment with influence across the company. This position will be responsible for assisting in the creation and execution of the sourcing events for IT services in collaboration with business stakeholders from Digital Office. This position will be based in Framingham and Stow office.

In this role, you will be responsible for leading the assessment, selection, negotiation, and execution of contracts and relationship management of providers of externally contracted services to our client, including Outsourced Information Technology.


In addition, you will manage the entire Procurement process from Request for Proposal (RFP) to final contract award, as well as ongoing vendor relationship and contract management. This person has strategic vision, demonstrates leadership skills and must be experienced and comfortable leading complex, high dollar initiatives from inception through implementation. The position is responsible for collaborating with business stakeholders across Bose global regions and is highly competent in managing ambiguity and handling tenuous or challenging relations.


  • Align Bose Digital Office strategy with Outsourcing and Procurement strategies that deliver best-in-class services at the lowest possible cost.
  • Develop clear business requirements and facilitates strategy and approach buy-in around services and solutions with key global stakeholders.
  • Develop a high-performing provider base that maximizes Bose access to both onshore & off-shore talent, drives innovation, scales Bose operations and infrastructure to support global growth, continuously lowers the cost to serve and manages business risk across the enterprise.
  • Lead the strategic procurement activities involving the assessment, selection, negotiation and management for externally contracted services.
  • Serves as liaison with Finance, Legal, IT and other internal Bose functions, outside consultants and providers to manage progress, measure performance and communicate status to key stakeholders.
  • Establish and drive provider governance
  • Demonstrated ability to lead teams in achieving or exceeding challenging targets
  • Demonstrated ability to make critical decisions and prioritize based on Procurement and business/functional goals
  • Demonstrated ability to lead multiple projects simultaneously and work under tight deadlines
  • Demonstrated ability to select, manage, develop and coach others
  • Demonstrated influencing and communication skills to drive best practices
  • Flexible and responsive to change
  • Outstanding interpersonal skills to communicate effectively and confidently at all levels across the organization
  • Experienced in sourcing, establishing and managing procurement relationships, with both off-shore and out-sourced service providers
  • Track record of contributing to, and influencing a senior management team with ability to build trust and professional working relationships across a global organization
  • Experienced in establishing a data driven approach and mind set to functional excellence
  • Experience with developing and implementing successful cost saving initiatives 
  • Identify and recommend additional measurable cost-reduction programs for potential future development and implementation.
  • Spearhead provider/vendor relationship management
  • Act as the primary  client contact point for all vendor-related matters
  • Lead, escalate and provide support to project specific issues (organizational, operational, contractual, financial and relationship) when the project teams cannot resolve with Vendor
  • Manage deliverable quality & acceptance
  • Measure Service Level Agreement (SLA) performance
  • Ensure overall contract compliance
  • Communicate on a regular basis to required Program Boards / Management Committee on progress, issues and risk.
  • Reinforce throughout client provider/vendor scope and obligations
  • Lead the development and implementation of new processes, procedures and/or systems to improve organizational efficiencies and cost controls. Responsible for the development and management of other ad hoc special projects as they arise. Required to keep informed of industry trends and newsworthy happenings, company product pipeline progress, and overall financial position of the Company in order to provide meaningful support and input into the BPO strategy and its implementation plan.
  • Coach, mentor and develop procurement colleagues. – build internal team, management routines and other competencies for managing related service providers.

    Must Have

  • Prior experience in the full Outsourcing Life-cycle, including:  Scoping & Planning, 2.) Detailed Requirements Definition & SOW Development, 2.) Evaluation & Selection, 4.) Negotiation & Contract Award, 5.) Implementation, 6.) Relationship & Contract Management, and, 7.) Contract Transition & Termination.
  • Direct experience negotiating and managing contracts which include Managed Services, Rates-based Services, and Build-Operate-Transfer Services contract scope and structure.
  • Experience with developing and implementing successful cost saving initiatives
  • 10+ years of experience in procurement, at least 3 of which is in a global context
  • Have a hands-on mind-set and ability “ to get things done”
  • Experience working in a mid to large global company
  • BA/BS Degree with MBA or Advanced Certifications 
  • Experience with Infrastructure Services; Security and Governance, Corporate IT, Engineering, Business Systems, Accounting and settlement.
  • Working knowledge of MS office, SAP and/or Ariba knowledge is a plus
  • Travel (10 to 20%, international).  Ability to effectively work in an embedded or remote environment. 

Meet Your Recruiter

Bill Griffith

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