Technical Solutions Rep.

Fort Collins, CO 80528

Posted: 03/01/2023 Industry: Network Administrator Job Number: 12894 Pay Rate: 24.50-24.50

Job Description

We are looking for a Technical Solutions Rep. In Fort Collins, Colorado for a 3-6 months contract. This person will take lead responsibility for the delivery of customer migration to ITSM ServiceNow. If you have strong problem solving skills and experience with large data manipulation in MS Excel, APPLY NOW!

Location: Full-time working from home (HQ: 3390 E Harmony Rd Fort Collins Colorado 80528)

Contract: 3-6 months contract, extension possible

Pay: $24.50/HR - W2 Only, no third-parties or sub-contractors

Job Description:

Customer Support (CS) is aligning its leadership focus and organizational design to align with the company s strategic priorities of shifting to contractual services business along with the required infrastructure transformation, while improving the customer and employee experience. The Contractual Category (CS-CC) is focused on everything that is Contractual / Managed services delivery and support to global and regional accounts, both for PC (Device as a Service DaaS) and Print (Managed Print Services) businesses. Both are growing businesses for the company.

Within the Contractual Managed Services Category, the Onboarding Engineer will join the ITSM & Technology Onboarding Team as technical lead to drive the on-boarding of Managed Services Contractual customers into our ITSM ServiceNow platform as part of the Contract Billing Automation project.

  • Take lead responsibility for the delivery of customer migration to ITSM ServiceNow.
  • Gather customer s data, consolidate it in proper template, validate for accuracy with Account Team and load it to ITSM ServiceNow.
  • Review data import logs and address issues as required.
  • Establish integration to the company s Ordering system for automatic sync of new devices.
  • Setup dashboard and reports as for asset management purposes.
  • Validate loaded data and conduct User Acceptance Testing with involved parties.
  • Transfer knowledge to Account Team on how to maintain their data in the system.
  • Prepare an onboarding completion document after finalizing a project.
  • Update the team s project tracker tool.
  • Provide weekly status report on assigned projects.

Education and Experience:
  • Experience with large data manipulation in MS Excel (use of formulas, pivot tables, etc).
  • 2+ years of work experience on similar roles.
  • ServiceNow administrator experience is a plus.
  • ITIL certification is a plus.

Knowledge and Skills:
  • Solid problem solving and analytical skills; able to quickly digest any issue/problem encountered and recommend an appropriate solution.
  • Ability to learn quickly.
  • Strong analytical skills.
  • Strong attention to details and technicalities.
  • Strong English communication skills (written & verbal).
  • Ability to prioritize multiple tasks in order to meet business needs.
  • Familiar with Agile project management concepts is a plus.
  • Ability to communicate in Spanish (written and verbal) is a plus.

Meet Your Recruiter

Patricia Ibano

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