RightStone
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http://www.rightstone.com
http://www.rightstone.com
USD
26.00
26.00
HOUR
true
We are looking for a Technical Support Specialist in Pennsylvania to provide a wide range of hardware support and related services specifically to client s PC Products customers. Requires at least High School diploma or equivalent, plus additional hardware and software technology training - submit your resume now!
Description:
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.
Onsite PC & Printer Service covers:
Required Qualifications:
Technical Support
Pennsylvania Furnace, PA 16865 US
Posted: 06/27/2023
2023-06-27
2023-08-18
Industry: Network Administrator
Job Number: 12766
Pay Rate: 26.00-26.00
Job Description
We are looking for a Technical Support Specialist in Pennsylvania to provide a wide range of hardware support and related services specifically to client s PC Products customers. Requires at least High School diploma or equivalent, plus additional hardware and software technology training - submit your resume now!
Description:
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.
Onsite PC & Printer Service covers:
- Physically de-install move and reinstall of a PC device that is currently installed and connected to a network. On site Desk-side Software Support solutions enable an end-to-end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.
- Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.
- Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.
Required Qualifications:
- Possess one to two years experience in basic troubleshooting skills on PC desktops, laptops and printers
- Experienced Customer Service
- Able to lift up to 50 pounds and carry it up to 50/75 yards as needed
- Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.
- Ability to read and interpret installation guides, service manuals, site maps and transportation maps
- Ability to accurately conduct equipment inventory
- Demonstrates basic problem recognition on common desktop applications and operating systems
- Demonstrates basic network, laptop, desktop and printer configuration and installation
- Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance
- May be certified in one or more network operating systems
- Possesses working knowledge of one or more operating systems
- Thorough detailed reporting of onsite activities
- RPOS experience a plus
- Assist Customer with an overview of the Device functionality.
- Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.
- Assist in the collection of usage pages for Devices when required.
- Provide initial troubleshooting for Device problems or perform spare Device replacements.
- Perform maintenance on Devices as directed by the Delivery Management Service resource.
- Provide end-user training as defined in the Agreement.
- Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.
- Good understanding of the general/technical aspects of the job.
- Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
- Organizes own tasks and receives general instructions on all work.
- High School Diploma or equivalent; may hold 2-year post-high school Degree (technical field).
- Typically, 1-2 years of working experience in a related field
- 50% overnight travel
- Good driving record / interstate travel required
- Background Check / Drug Screening required
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Ready to take the next step in your career? Explore job opportunities in the breathtaking Pennsylvania Furnace, located in the serene surroundings of central Pennsylvania. This charming area offers a mix of outdoor recreational activities with its proximity to Rothrock State Forest and Whipple Dam State Park. Indulge in the delectable local cuisine and immerse yourself in the vibrant arts scene at the Bellefonte Art Museum or catch a show at the State Theatre in State College. With State College nearby, home to Penn State University and the Nittany Lions, you'll find a blend of academic excellence and a spirited college-town atmosphere. Don't miss out on the opportunity to grow your career while enjoying the unique culture and endless possibilities this region has to offer. Explore our job listings today and embark on an exciting professional journey in Pennsylvania Furnace, Pennsylvania.