Technical Support Specialist

Boise, ID 83701

Posted: 05/25/2023 Industry: Help Desk / Technical Support Job Number: 13070 Pay Rate: 20.50-20.50

Job Description

We are looking for a Technical Support Specialist to work onsite in Boise, ID for 1yr contract postion to be responsible in managing inbound technical customer & reseller service events (phone calls, chat, email). Requires High School Diploma or equivalent and 2 years of related experience, APPLY NOW!

Position Overview

We are seeking a Technical Support Specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email). You will be supporting internal commercial high-end printers & technologies which may include one or more product lines (PageWide XL, Latex, UV products). This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions. We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.


Knowledge and Experience Required:
  • This is not an entry level position and requires 2+ years of applicable experience
  • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
  • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
  • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
  • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
  • Prior experience within a care center / remote support center managing service events via a ticketing system.
  • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
  • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.


Desired Skills:
  • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
  • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
  • Exposure to different media / substrate types, car wraps, banners, commercial prints
  • Previous Designjet, Latex or UV product experience


Additional Requirements
  • Applicants should be capable of working any shift from 6am -6pm Monday Friday to be considered.
  • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles. Product specific training will be provided to those with the appropriate background to excel in this role.
  • Requires candidate to bend, stoop and lift printer components as necessary for training purposes or facilitating a repair

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Join OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one on one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market.

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Ruffa Collado

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